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Gartlgruber, H: Service - A guide for professionals

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Service - A guide for professionals What makes good service perfect? Besides possessing the necessary skills in all areas of professional service, such as proper table setting, being knowledgeable of all service styles and the perfect beverage service, an important prerequisite is the friendly, courteous and unobtrusive attention to guests. Excellent selling techniques and advice, satisfactory handling of complaints and the in-depth understanding and knowledge of international guests are also part of the profile of a successful service professional. The handling and organizing of banquet and catering functions have also gained importance in the daily life of service professionals. The basics of excellent service for the young! A reference book for the experienced professional! Contents The guest The food and beverage service employee Service systems Furniture, fixtures, equipment and supplies A workday Service styles and techniques Meals Caring for guests Berverage service and menu design Cigar service The bar Catering and convention services
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