The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
Change How You Deal With Difficult People And Get the Best Out of Any Situation
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Samenvatting
Samenvatting
Outlines 'Switch' method, which helps you control how you choose to respond to challenging situations so you can deal with angry customers, bad management, and upset colleagues. This book helps you to become aware of your own 'emotional triggers'. It helps you learn time management techniques to reduce stress and avoid conflict.Specificaties
Specificaties
ISBN
9780071467643
Genre
Verschenen
01-01-2006
Bindwijze
Paperback
Pagina's
224 pagina's
Druk
1e
Taal
Engels
Uitgever
Auteur(s)
Formaat
19,7 cm x 12,7 cm x 1,3 cm
Gewicht
227 gram
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