Video Banking

New Age Banking: A customer perception analysis

MÜLLER, Michael Taal: Engels

Gebonden

€ 65,95

Afwijkende levertijd: 20-22 werkdagen
Video Banking

Gebonden

€ 65,95

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The banking industry is currently, more than ever, on the move. Low interest rates, EU-driven regulatory requirements and particularly the proceedings in digitalization have led the banking industry into a new age of banking. The digitalization of business processes and banking services have forced the banks to rethink their business model. As a consequence, the multi-channel approach needs to be extended by an interactive communication service called Video Banking. Video Banking enables customers to conduct their banking activities independent from their location by using a smartphone or notebook.

Since Video Banking is a relatively new service in the banking industry, the customers are not acquainted with it that far. To launch Video Banking successfully, the customers need to be convinced by the new service.
ISBN
9783746099453
Vorm
Gebonden
Uitgever
BoD - Books on Demand
Druk
1e
Verschenen
01-01-2018
Taal
Engels
Pagina's
112 pp.
Genre
Literaire fictie
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